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Acronym: A max. 4 letter acronym to facilitate systematic knowledge managementof the service.

Justification / Problem statement: Information that justifies the investment. It describes the problem that the service addresses in the context of the goal of the action.

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Task manager: The person or organization that carries out the task. For each task the required professional and social skills must be defined.

Expenses: Detailed quantification of resources that are required on average to carry out the task  task (e.g. working hours, material, consumables, transport, …).

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Step 5 - Elaborate instructions

This is description Description of the methodology, rules and regulation according to which the activities have to be carried out in order to accomplish observed during the execution of the various tasks and to get a desired result.

Step 6 - Forms

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Step 7 - Pricing of services

Pricing of services is a strategic exercise. A reasonable cost-benefit ratio and transparency of pricing that justifies investments is of critical importance for sustainability and up-scaling. The services must be affordable for actors in the local economy. Pricing of services should result in a good balance between motivation of the involved service providers on the one hand and affordability of services for the beneficiaries on the other hand. Pricing is done in negotiation with concerned service providers. Basically a price of a task is determined by adding up all expenditures for goods and services that are required to carry out the task and the honorarium of the service provider.

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1. Gather local prices: A list is elaborated with the prices of all goods and services that are required to carry out the activities. It is an open list that is extended according to need.

2. Pricing of a taskstask: It starts with the estimation of the resources that are required on average to complete a task by indicating the number of units for each of the required goods and services. The estimated quantities are multiplied with the corresponding prices and added in order to compute the price of a task.

3. Define payment schedule: Since many service providers are poor, two three cases are distinguished:

Case 1 - Tasks below 30€50€: The total amount minus is paid upon delivery. All activities are pre-financed by the service provider.

Case 2 - Tasks equal or above 30€50€: An advanced payment is made and the rest is paid upon delivery. At most the advance is equal to total cost of a task minus the cost for the honorarium. In all cases the honorarium is only paid upon delivery.

Case 3 - Several services in a short interval: In some cases several services need to be delivered in less than a month time. In such cases the tasks manager is paid upon the delivery of these services. In this situation the price of the tasks is multiplied by the number of services that need to be delivered in the given period. If the total amount exceeds 50€ he will receive an advanced payment according to the rule described in case 2.

4. Pricing of a service: The price of a service is the sum of the tasks.

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For all task quality criteria and control procedures are defined. The procedure It includes procedures for the payment of a premium to encourage the delivery of high quality services. Quality control criteria and procedures should be straight forward and objective.

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Work-flows are optimised in an iterative and participatory process with the aim to improve the effectiveness and to lower the pricecost efficiency.