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The definition of a new service usually starts with a brainstorming exercise for gathering ideas by screening research products, routine procedures and best practice that might be interesting for out-scaling. To keep it simple and to evaluate the potential benefit Simplicity and the evaluation of demand by looking at the potential benefits for service providers and beneficiaries is are key.

Step 2 - General description of service

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Name of the service: The name should indicate the product that is delivered to the final beneficiary. (Networking of

Acronym: A max. 4 letter acronym to facilitate systematic knowledge management.

Justification / Problem statement: Information that justifies the investment. It describes the problem that the service addresses in the context of the goal of the action.

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Beneficiaries / Expected Outcomes: List of primary and secondary beneficiaries with a corresponding list of expected outcomes.

Requester: Selection criteria for the identification of the persons who are Denomination of the person (this might be an individual or an organisation) entitled to make a request, to whom the service will be delivered and who will evaluate the product.

Selection criteria: Description of the criteria for the identification of the persons who are entitled to make a request.

Price: The cost price of the service

Step 3 - Define a work-flow

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All tasks are defined according to the following structure:

Title: The acronym of the service plus the task number followed by a hyphen and a simple name of the task

Activities: Description of the activities that have to be carried out by a task manager.

Deliverable & Proof Result: It This is the a list of results of the task that are handed over to the next task manager within a work-flow. Deliverables must be specified products that must result from the task in quantitative and qualitative terms. For each deliverable product the proof and source of verification on the internet must be indicated. 

Service provider & Skills Task manager: The person or organization that carries out the task. For task the required professional and social skills must be defined.

Expenses: Detailed quantification of resources that are required on average to carry out the task  (e.g. working hours, material, consumables, transport, …).

In kind contributions: In some cases partners involved in the action might make an in kind contribution to assure the completion of a task. This is important for reasons of transparency, for acknowledging contributions of partners and to avoid hidden costs that might need to be considered in further scaling.

Duration: Time during which the task must be completed.

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Pricing of services is a strategic exercise. A reasonable cost-benefit ratio and transparency of pricing that justifies investments is of critical importance for sustainability and up-scaling. The services must be affordable for actors in the local economy. Pricing of services should result in a good balance between motivation of the involved service providers on the one hand and affordability of services for the beneficiaries on the other hand. Pricing is done in negotiation with concerned service providers. Basically a price of a task is determined by adding up all expenditures for goods and services that are required to carry out the task and the honorarium of the service provider.

Pricing of services is carried out in four steps:

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Case 2 - Tasks equal or above 100€: An advanced payment is made and the rest is paid upon delivery. At most the advance is equal to total cost of a task minus the cost for the honorarium. In all cases the honorarium is only paid on upon delivery.

4. Pricing of a service: The price of a service is the sum of the tasks.

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For all task quality criteria and control procedures are defined. The procedure includes procedures for the payment of a premium for to encourage the delivery of high quality services. Quality control criteria and procedures should be straight forward and objective.

Step 9 - Optimisation

Work-flows are optimised in an iterative and participatory process with the aim to improve the effectiveness and to lower the costprice, while considering the principles of the RUN business model.