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The description should comprise the following points:

Name of the service: The name should indicate the product that is delivered to the final beneficiary

Justification / Problem statement: Information that justifies the investment. It describes the problem that the service addresses in the context of the goal of the action.

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A minimum of three forms are required for work flow management:

- Request form: The form that needs to be filled with for the formulation of a service request.

- Answer form: The form that needs to be filled for the communication of the response.

- Evaluation form: The form that captures feedback of the person to whom the answer was delivered.

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Step 7 - Pricing of services

Pricing of voucher services is a strategic exercise. A reasonable cost-benefit ratio and transparency of pricing that justifies investments is of critical importance for sustainability and up-scaling. The services must be affordable for actors in the local economy. Pricing of services should result in a good balance between motivation of the involved service providers on the one hand and affordability of services for the beneficiaries on the other hand. Pricing is done in negotiation with concerned service providers.

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2. Pricing of a tasks: It starts with the estimation of the resources that are required on average to complete a task by indicating the number of units for each of the required goods and services. The estimated quantities are multiplied with the corresponding prices and added in order to compute the price of a task. A premium is defined and added to

34. Define payment schedule: Since many service providers are poor, two cases are distinguished:

Case 1 - Tasks below 100€: The total amount minus the premium is paid upon delivery. All activities are pre-financed by the service provider. The premium is paid at the end of the service period as defined by the quality management procedures.

Case 2 - Tasks equal or above 100€: An advanced payment is made and the rest is paid upon delivery. At most the advance is equal to total cost of a task minus the cost for the honorarium and the premium. The . In all cases the honorarium is only paid on delivery. The premium is paid at the end of the service period.

The premium is paid according to the procedures defined in Step 8.

5. Define quality premium: This is a percentage of the In support of quality a premium and is defined for each task.

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43. Pricing of a service: The price of a service is the sum of the tasks.

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